At Flash Containers UK, we strive to ensure your satisfaction with every purchase. Please review our Refunds and Returns Policy carefully. By making a purchase with us, you agree to the terms outlined below.

1. Refunds

Eligibility for Refunds

• Refunds are available for items returned within 30 days of the delivery date.
• To be eligible for a refund, items must be in their original condition, unused, and undamaged.
• Customized containers and special orders are non-refundable unless they arrive damaged or defective.

Refund Process

• To initiate a refund, please contact our customer service team at info@flashcontainers.co.uk.
• Provide your order number, a description of the issue, and any supporting documentation or photographs.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 21 days. The refund will be applied to your original method of payment.

2. Returns

Eligibility for Returns

• Returns must be initiated within 30 days of the delivery date.
• Items must be in their original condition, unused, and undamaged.
• Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item).

Return Process

• To initiate a return, contact our customer service team at info@flashcontainers.co.uk.
• Provide your order number, reason for the return, and any supporting documentation or photographs.
• We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
• Ensure the item is securely packaged and include the RMA number with your return.
• Once your return is received and inspected, we will notify you of the approval or rejection of your return.

3. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at info@flashcontainers.co.uk.
• Provide your order number, a description of the damage or defect, and any supporting documentation or photographs.
• We will arrange for the return of the damaged or defective item and provide a replacement or full refund, including shipping costs.

4. Non-Returnable Items

• Customized containers and special orders
• Items that have been used or damaged by the customer
• Items returned without prior authorization or an RMA number

5. Contact Information

If you have any questions or need assistance with a refund or return, please contact us at:

• Email: info@flashcontainers.co.uk

6. Changes to Refunds and Returns Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes your acceptance of the revised policy.

Thank you for choosing Flash Containers. We appreciate your business and are committed to ensuring your satisfaction.

Flash Containers UK Team